Here at Paula Cook Mortgage Broker Ltd, we care about your data. We have put in place appropriate controls and security policies to keep your data safe.

Paula Cook Mortgage Broker Ltd and New Leaf Distribution Limited determine the purposes and means of processing personal client data relating to giving advice. This means we are joint controllers for these core advice giving activities and therefore responsible for managing our clients’ data and ensuring compliance.

However, Paula Cook Mortgage Broker Ltd is solely responsible for some activities, for example, any direct marketing that is undertaken.

The registered office for New Leaf Distribution Ltd is Princess Caroline House, 1 High Street, 1st Floor, Southend on Sea, Essex, SS1 1JE

The first section of this policy relates to the use of publicly accessible websites.

More about us

Paula Cook Mortgage Broker Ltd is a registered company No 12431351 authorised by the Financial Conduct Authority under No.

The managing director is Paula Cook – Tel: 07950187868.

The registered address of the company is 35 Topcliffe Lane, Morley LS27 0HL.

Paula Cook Mortgage Broker Ltd provides mortgage and protection advice, and brokerage of services of lenders and protection providers to clients as an independent intermediary.

Our web address is https://paulacookmortgagebroker.co.uk

What personal data we collect and why we collect it

We collect basic details through this site only via the contact form.  This is only if you have requested contact.

We use a contact form plugin, the following data is captured when someone submits a request – Name, email address, nature of the query, and contact numbers.

We delete contact requests after we have responded to them (within 14 days) we do not use them for any other marketing purposes unless a client has specifically requested us to provide information.

We do not collect sensitive or personal data through this website unless clients are using our portal to submit information. This is governed by our client agreement and is not available for public access.

When visitors leave comments on the site, for example on the blog, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We are not currently analysing web traffic. This section will be updated once we have begun to do so. We will provide details of which service we are using and how clients can opt-out.

We do not share any personal data with any third parties via this site.

How long we retain your data

Contact requests are retained for 14 days.

Comments on posts are retained indefinitely. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Data is not sent outside of the European Union

Additional information

The data protection officer is Paula Cook – contact@paulacookmortgagebroker.co.uk – Tel: 07950187868

The following section of our privacy policy is only relevant if you become a client and we provide you with any services and access to our client portal.

What Information do we collect about you?

The information we collect about you may vary based on what service we provide to you. Typically, we need the likes of your name, residential address, contact information, and employment information.

Some financial services products may require us to collect information about your health and lifestyle.

We only collect information about you that we need to make sure you get the best service from us. We respect your privacy and we try to minimise what we do collect.

How do we collect information about you?

We prefer to collect the information we need directly from you. That way, you know what we have, and we can be sure you’ve provided us with the most accurate and up-to-date information.

We will usually do this:

  • When we complete our fact find and discussion document.
  • When you contact us for any reason.
  • If you complete an online form
  • If you interact with us through the client portal.
  • If you complete a survey.
  • When completing application forms.

What do we do with the information we collect about you?

We use your information in various ways, such as to:

  • Meet the purposes that you provided your information.
  • Provide you with the services you want.
  • Let you know about goods or services we feel would be beneficial to you.
  • Preventing fraud, money laundering, crime and to confirm your identity.
  • Credit scoring and assessment, and credit management (where applicable).
  • Keep our records accurate and up to date.
  • Comply with any legal or regulatory obligations we may have.

Who do we share your information with?

We appreciate that you have provided your information to us and may not want us to share it with other people or organisations, however, sometimes it is necessary for us to do so.

We only share your information where we are permitted or required to by law, or where you have requested us to do so. We may share your information with, for example:

  • Any of your family, associates, or someone who represents you, where you have asked us to do so.
  • Our employees who provide you with our services.
  • Carefully selected organisations and specialists to help us provide you with our services.
  • Credit reference and fraud prevention agencies in order to help prevent and detect fraud.
  • Any person, organisation or regulator where we are required to because of a court order, regulatory responsibility, legal duty or statutory obligation.
  • We are careful to minimise such sharing. Whenever we share your information, we do everything we can to make sure it is protected from misuse or loss.

How we keep your information secure

We are committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information is kept secure.

Data Retention

We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements. Personal information will be securely disposed of when it is no longer required, in accordance with our Data Retention and Disposal Schedule.

What we would also like to do with your information – Marketing

We’re keen to improve your awareness of financial products that we feel could be of interest to you.

We will only send you information about our own products and services. Each time we send you information, we will give you the opportunity to opt-out from receiving this type of information.

We might also send you other materials produced by our firm such as newsletters.

If you don’t want to receive any of this type of marketing, please let us know by email: contact@paulacookmortgagebroker.co.uk or by calling 07950187868 Alternatively, you can write to us at the address listed above.

Changes to this statement

We will regularly review this privacy statement to reflect changes in the law, guidance from the Information Commissioners Office (ICO), our experience of handling your information, or for other legitimate reasons. We will do this by posting the amended privacy statement on our website. We, therefore, suggest you check our online privacy statement from time to time to make sure you are aware of the latest version.

Further information – online privacy statement

As we are an appointed representative of New Leaf distribution, you can find further information regarding how we keep data secure, more information regarding your rights as a data subject, and how we maintain accurate records by visiting the New Leaf Distribution website: www.newleafdistribution.co.uk/privacy.asp

Consent – Special Category Data

As detailed above, in some instances, it is necessary for us to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. This is where we need to gather your consent to the collection and processing of this data. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.